Inside Druid AI’s ‘Build Your Own Agent’ Model
Druid AI’s software platform aims to enable agentic adoption across departments and industries. The product’s approach allows people of any skill level to customize their own AI agents and work through regulatory requirements in fields such as higher education, financial services and health care. The company shared updates on its growth and roadmap at its Symbiosis conference in New York City on Thursday.
Druid AI CEO Joseph Kim, formerly CEO of the data analytics company Sumo Logic, emphasized Druid’s opportunity to stand out due to the accuracy of the output of its agents and success in managing security and compliance matters.
“In order for you to build your own [agents], that last mile for every company is very different,” he told Newsweek. “Once you have to deploy AI into production for any enterprise, accuracy becomes really important.”
The Druid AI platform offers a suite of agents to support the building of enterprise agents, including a conversational development tool, a data architect, a tester and a business analyst to create financial projections and consider other internal factors.
“It’s not a replacement, I’m not changing my core system, not changing the health care application, CRM, or BI, [but rather] complementing them to make them agentic, and we do this with all the requirements,” Chief Product Officer Dan Balaceanu said on Thursday. “We are mirroring the humans building applications with AI agents.”
Alongside Kim’s hire in September, the company announced that it serves 2.5 million users with more than 10,000 Druid AI agents built and was named a Challenger in the Gartner Magic Quadrant for Conversational AI Platforms. Druid also secured $31 million in Series C funding, led by Cipio Partners with participation from TQ Ventures, Karma Ventures, Smedvig, and Hoxton Ventures, and reported 2.7-times growth in annual recurring revenue in 2024.
“[The industry] is moving faster than I ever could have imagined,” Kim said. Before Sumo Logic, where he was CEO and on the board of directors from May 2023 to September 2025, Kim was a senior operating partner at the investment firm Francisco Partners, and before that he was an executive at Citrix, SolarWinds and Hewlett Packard Enterprise, mostly as chief technology officer.
Druid’s clients include AXA Insurance, the Food and Drug Administration (FDA), Georgia Southern University, Liberty Global Group and MatrixCare. Those at the Symbiosis conference shared that the customization offered by Druid’s platform allowed them to deploy new apps quickly and ensure their usefulness in the context of their businesses.
“It’s speed to release really for us,” Tim Farrell, senior vice president, director of business process management at Middlesex Savings Bank in Massachusetts, told Newsweek. “Being able to have a platform that already has a lot of the components, that shortens the development cycle to being able to deliver the service, that’s huge for us.”
Describing the agents that develop agents, Balaceanu shared how the different components work. The conversational designer “understands the business requirements and creates the conversation flow,” while the data architect “defines the necessary data.”
The testing agent “also understands business requirements and automatically generates conversations to test the AI agents,” and the ROI designers will draft impact projections and other documents for internal stakeholders, Balaceanu added.
Druid also announced a marketplace that will include pre-made agents, including some that are very specialized. Kim noted there’s one for auto leasing. He acknowledges the fear that people, regardless of their technical background, may have around the proliferation of AI, but points to its potential and the gains made from experimenting with it.
“There is something around this technology that can unleash the extraordinary in every person,” he said. “I think people see that.”
